Service Client Site/ Offshore Support

InteliZign also provides onsite consulting in addition to executing offshore CAD/CAM/PLM development projects in our different centers of development across India. We specialize in:

• Enterprise CAD/CAM Development
• Enterprise Engineering Integration Services
• Total life-cycle support for both onsite and offshore projects.

Onsite Support

Our onsite Consultants provide comprehensive on-site support while the major CAD/CAM/PLM development work is done at the Offshore Development Center in India. Our onsite based project managers have excellent experience in managing offshore engineering and software development projects.

Our business model adopts a true CAD/CAM engineering factory approach. Our onsite operations are backed by a pool of on-site consultants who provide high-level design and project development support. They are in turn are backed by the Offshore development centers that execute offshore projects and provide 24x7 technical support desk.

Offshore Support

Intelizign believes in effective use of off-shore support and services thereby giving customers an effective cost saving of 40-60%.

Offshore paradigm has become our specialty so that Requirement, Design, Prototypes done On-site are augmented with Development and Development testing done Off-shore.



The following are some business models we employ in the Offshore model:

• Project Implementation Outsourcing
• Time and Material Outsourcing
• Maintenance and Support services

Project Implementation Outsourcing

Project Phase	Activities	Deliverables
Design Document Creation	Develop State Diagram Develop Data flow diagrams Enumerate Data model elements	Design Document Prepare Hardware Documentation Approve QA plan
Development	Module development Ascertain coding standards Code review (peer) Unit testing	Code with standards Code header and footer with comments Initial Test Report
System Testing	Use cases document Testing as per use cases Peer-to-peer testing Module/System testing Regression testing	Use cases test report System test report. Issues resolution
Documentation	Detailed documentation Hand over training documentation	Hand over document on development Application execution user manual

Time & Material (T&M) Outsourcing:

We engage in this model on specific customer requests due to the following reasons:

• Exclusive support activities
• Proof of Concept activities
• Where deliverables are not completely defined.

This model helps customer to flexibly allocate the work for the offshore team without having to define any rigid deliverables. The offshore cost gives a competitive advantage wherein the customer can use a very flexible methodology. Intelizign does ensure proper Time-sheet maintenance to list the Consultant activities during such time in order to manage and evaluate the work efficiency and ‘through put’ of it’s personnel.

Maintenance and Support services

Similar to a T&M contract, however, in this case the scope and activities are done clearly agreed upon. The Scope Agreement document sign-off really starts this kind of a implementation model.

Time-sheets are used to track the personnel information and communication with the customer would be through e-mails and weekly review meetings.

Any contractual changes are clearly agreed upon with the customer (in case of scope/activity change) and the process is maintained very transparent with the customer.

Given below is a snap-shot of the Maintenance and Support services executed for another customer.